Q1. Where is your company?
A: We are located in Guangzhou City, Guangdong Province, China(Mainland)
Q2. What is your terms of packing?
A: Generally, we pack each product in white plastic bags,then pack it in neutral white/brown boxes ,finally put them in brown cartons.
Q3. What is your terms of payment?A: T/T 30% as deposit, and 70% before delivery. We’ll show you the photos of the products and packages before you pay the balance.
Q4. What is your terms of delivery?
A: Usually,we send goods by express like DHL,UPS,TNT,ARAMEX,EMS etc,it according to your country.Of course shipping by sea or by air also can accept,we will help you to choose the most cost effective way according to your goods and your country.
Q5. How about your delivery time?
A: Generally, it will take 3-7 working days after receiving your advance payment if the items you ordered in stock . Otherwise it may need 10-30 days.
Q6. Can you provide us samples before bulk order ?
A: Yes, the samples is available if the items you asked in stock,but you need to pay the shipping cost.
Q7. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q8.How you deal with if I received the defective items ?
A:We will resend you a new one if there just small quantity of defective items.
For large quantity defective items,we need you to send them back,so that we can test them again to find problem,then improve it,we will pay the shipping cost of send back.
And you choose to send you again or refund you.
Q9: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers’ benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Our target is grow up together with our customers to create a win-win situation :-)